Privacy policy

At Fonto, we are committed to protecting your privacy. We also want to be transparent, as privacy shouldn’t be complicated. Our full privacy policy is below, but we wanted to give you the version without the jargon, to make sure you understand our intentions.

Simple summary

• We collect your personal information, to provide you with our services.
• We are committed to keeping your personal information private and secure.
• Only Fonto will ever contact you, to keep you up to date with our products and services.

Detailed privacy policy

How do we collect your personal information?

Directly from you

We collect your personal information directly from you, for example when you use our website and when you interact with our products and services. These interactions may include actions such as:

• Browsing our website,
• Registering for products and services with us,
• Contacting us via telephone, email or our website forms.

Indirectly from you

If you are a business user or client, we may collect your personal information so we can allow you to use or access our services.

If you provide us with information about other individuals, you are responsible for telling those individuals and directing them towards this privacy policy.

The purposes for which we manage your personal information

The purposes for which we collect, store, use and disclose personal information include:

• To provide products and services to you.
• Providing you with information about our products or services. If we send you marketing, we will always give you the option to unsubscribe at any time by notifying us that you wish to do so;
• Performing internal functions such as administration, accounting and other various information technology system requirements;
• Complying with legal and regulatory requirements, and preventing fraud or crime; and
• Helping us improve our services, develop our products and conduct research.

We may also combine the information we collect and hold about you. We will communicate with you electronically unless you tell us that you do not wish to receive electronic communications.

To whom will we disclose your personal information?

We may disclose personal information to:

• Our agents and contractors who supply services to us e.g. our data storage providers;
• Other companies in the event of a corporate sale, merger, reorganisation, dissolution or similar event;
• Regulatory bodies, government agencies or law enforcement bodies; and
• Anyone else to whom we are permitted to provide information by law.

In addition to the above, we may use service providers who may handle your personal information on our behalf to provide services for us such as:

• Help desk services;
• Incident management;
• Information technology services (such as data storage providers).

Only we will contact you unless you consent to someone else doing so e.g. if you give specific consent to receive information from another company.

What if you don’t provide some personal information to us?

If you do not provide your personal information to us, we may not be able to provide you the services we offer.

How do we store and protect your personal information?

We store the personal information we collect in a secure data centre or in the cloud. We only use storage providers who maintain high standards of security and encryption. We store all personal information in Australia.

How can you check, update or change the personal information we are holding?

In some countries you have the right to:

• Request access to your personal information and to ask us to correct or erase it;
• Request us to restrict the way we manage your personal information, e.g. if you dispute its correctness;
• Request us to transfer your data to another entity; and
• Object to us managing your personal information at any time, e.g., you may withdraw any consent you have given us about how we manage and use your personal information. This does not invalidate any earlier permitted use we have made of your information.

If you wish to request access or correct your personal information, please write to us by email privacy@Fonto.com.au.

What happens if you want to complain?

If you have any concerns about whether we have complied with the Privacy Act 1988 (Cth), the Australian Privacy Principles, or this Privacy Policy, please email us at privacy@Fonto.com.au.

Your complaint will be considered by us through our internal complaints resolution process and we will try to respond with a decision within 30 days of you making the complaint.

If your complaint is not resolved, you may refer it to the Office of the Australian Information Commissioner who can be contacted by phone at 1300 363 992, by email at enquiries@oaic.gov.au, by post at GPO Box 5218, Sydney NSW 2001 or you can go to www.oaic.gov.au.

If your complaint reasonably requires us to contact a third party, we may need to give some of the information contained in your complaint to that party.

Updating this Privacy Policy

We may update this Privacy Policy at any time by publishing it on our website.

Tell us what you think

We welcome your questions and comments about privacy.

Contact us

Contact us for requests for access and alterations, concerns or complaints or questions and comments at privacy@Fonto.com.au.

Fonto, and this website, is owned, operated and controlled by Data Analytics Holdings Pty Ltd ACN 611 631 826.

Effective date of this policy

26th July  2021.