Provided competitive CX measurement for a leading fast-food brand, by implementing near real-time trigger surveys to verified fast-food customers across all major brands.
Empowered a major grocery retailer to understand the dollar value of moving people through the brand funnel, shaping marketing spend, prioritisation and target setting.
Demonstrated the financial value of sponsorship, by connecting sports fan behaviours with an accurate attribution at the till.
Helped a government department understand the profile and repertoire of the BNPL category using longitudinal transactional data, thereby informing policy.
Managing Director
Insights & Strategy Manager
Head of Research & Insights